Terms and Conditions

Please read our Terms and Condition carefully before ordering goods or booking a class/service on our website. All transactions are bound by these Terms and Conditions. you may want to print or save these Terms and Conditions for future reference.

Classes/Events

Please check the dates carefully prior to booking. Once an order is placed it cannot be refunded.

If for any reason you are unable to attend please contact us and we will try to find someone to take your place. Sew Confident Ltd is not contractually bound to find a replacement but we can try to find someone as a good will gesture. If this is not possible feel free to send a substitute. If we find someone to take your place we can transfer you onto a later date or another class of your choice. If you book a workshop for several days duration please make sure you can attend all days. 

All workshops must be paid for in full prior to the workshop. If you have paid a deposit this is non refundable. The total balance must be paid 7 days prior to the start of the workshop. If it is not paid you may lose your place and your deposit.

Payment can be made on the website using a credit or debit card or Paypal. We do not store or have access to your bank details. This is securely processed by Stripe or Paypal.

In the unlikely event that a workshop is cancelled, we'll attempt to give you as much warning as possible. We will email you and phone you if you have provided us with a telephone number. We'll gladly refund your booking fee or transfer you to workshop of the same value, space permitting. Unfortunately we cannot accept responsibility for wasted travel cost.

Refunds for Goods

Any good purchased from the website(such as sewing supplies) can be returned to Sew Confident within 14 working days of receiving the goods. You have the right under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to change your mind you may return the item(s) to us at your own cost. You will be refunded for the cost of the item only. All postage costs are non refundable. You will be refunded upon receipt of the item to us. It's advised you send the goods back to us using a trackable service to ensure the good reach us. Goods must be returned in an saleable condition, with all original packaging.

If you receive an item which is faulty or damaged please contact us as soon as possible. We will refund or replace the item within 30 working days. If you would like to return goods please use the form at the bottom of the page and we will be in touch with our return address etc.

Sew Confident Ltd is acting as a credit broker offering finance products from Omni Capital Retail Finance Limited. Credit is subject to status.

Sewing Machine Guarantees

All Elna and Janome sewing machines include a 2 year manufacturers guarantee.This includes the cost of labour and parts. This does not include general wear and tear parts such as needles, blades, belts, looper, bobbins etc. If you have any problems with your machine please contact us. 

Sew Confident is a Registered Trademark of Sew Confident Ltd. No part of this website or any in class paperwork/handouts may be reproduced or used for anything other than personal use without prior consent. 

Sew Confident Ltd reserve the right to amend these Terms and Conditions.


RETURNS FORM

Name *
Name
Please give us some more information about your return.
Can be found in the email you received when you bought you item(s)